The following shipping and return policies apply to products purchased by you through Optodex.com, a website owned and operated by Optodex, Inc. (referred to herein as “we,” “us” or “our”).
1. Shipping
Shipping Options, Costs, and Shipping Days: We ship to addresses within the United States and shipping costs will be added at the time of checkout. Shipping costs and delivery timelines may vary depending on which shipping option you choose.
Please note that the United States Postal Service (“USPS”) has P.O. Box guidelines that determine the size of package that can be delivered to a P.O. box. If your package exceeds 108 inches in combined length, width, and height the USPS may choose to store the package in a parcel locker and request that you pick the package up. USPS has the right to refuse the package if it is considered oversize or if it is not picked up within the USPS’s designated timeline. If refused by USPS, we will treat the package as a returned shipment. We reserve the right to refuse shipment to a P.O. box if the required packaging does not fit within the USPS guidelines.
Shipping Errors: If products are received with missing quantities or the wrong product was shipped in error, please contact support@optodex.com to initiate the return or replacement of the product. You must inform us of the issue within 5 days after delivery of the product by sending an email to support@optodex.com. If the wrong product was shipped, we will pay for return shipping. Likewise, if your shipment is missing products, we will pay to ship the additional products ordered. We reserve the right to hold shipping the correct product until the wrong product is returned and inspected.
Damaged or Lost Goods: We are not liable for damaged or lost products during transit. We recommend purchasing shipping insurance if offered at checkout. If you experience issues, we’ll assist you in filing a claim with the carrier. Save all packaging materials and damaged products before filing a claim for damaged products.
Incorrect Address Provided: We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address. If we cannot validate the address, we will try to contact you to provide an updated address. If we cannot update the address to a valid address, your order will be canceled and refunded.
We will not provide a refund if you provide the wrong shipping address and we cannot recover the package from the shipment carrier or after delivery.
Missing or Stolen Shipments: If you did not receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible, and within no longer than 5 days after delivery, by emailing us at support@optodex.com. We will file a claim with the shipping carrier. Local law enforcement may be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 calendar days for the carrier investigation to complete before a refund or replacement is issued.
2. Returns & Refunds
Optodex™ products are of the highest quality and manufactured to the highest standards. We are committed to your satisfaction. The following information reflects our policy regarding returns and refunds.
Optodex.com Purchases: Products purchased through Optodex.com carry a 30-day customer satisfaction guarantee (the “30-day Guarantee Period”). If you are not satisfied with a product purchased from www.optodex.com, you may return it for a refund or exchange. Proof of purchase is required, and the 30-day Guarantee Period begins on the date the product is delivered to you.
If you would like to request a refund or exchange within the 30-day Guarantee Period, please email support@optodex.com with your order number, order email, and billing zip code and indicate the reason for requesting a refund or exchange. We will email a prepaid shipping label or an update on your request. You are responsible for properly packaging and protecting the product during its shipping back to us. We must receive returned products within 15 days after you receive your return shipping label (not the product delivery date).
If you have requested a refund, we will refund your purchase on the card you used at checkout upon our receipt of the returned product. The refund process can take at least 7-10 business days. You will receive an email confirming your refund, but if you feel it has been too long, please contact us at support@optodex.com to check on your refund status.
There are no returns, refunds, or exchanges for discontinued, final sale, stolen, or damaged products.
No returns, refunds, or exchanges will be permitted outside of the 30-day Guarantee Period.
Third-Party Vendor Purchases: Optodex™ products purchased from a third-party vendor (e.g., Amazon, Wal Mart, Target, etc.) are subject to the return/refund policy of the third-party vendor. Please inquire with the third-party vendor regarding its return/refund policy.
3. Customer Support
If you experience any issues with your purchasing experience, a return, refund, exchange, or any other similar matter, please contact us at support@optodex.com.
We thank you for your business.
